Job Details
Responsibilities: - Key contact point for web customers and outlets across the Group on all queries. - To answer customer queries by e-mail, phone and any other communication channels. - Responsible to resolve any problems raised by outlets and web customers. - Overseeing all orders placed on web sites. - Liaising with couriers agencies to arrange all deliveries. - Managing returns and arranging exchanges. - To review and validate orders. Requirements: - Candidate must possess at least a Diploma or Degree in Advertising/Media, Business Studies/Administration, Mass Communications, E-commerce or equivalent. - Fresh graduate or previous 1 year experienced in customer service or call centre. - Excellent communicator over the phone with ability to maintain a friendly and calm manner when dealing with all customers. - Good knowledge in Microsoft Office applications. - Must have a good understanding of retail and administration functions. - Able to prioritise tasks, take own initiative and meeting deadlines. - A team player, flexible and high adaptability skills to meet business needs. - Fluent spoken and written English. - Able to work on night shift during weekday, weekend and public holiday (9am - 6pm). - 30 Full-Time positions available.
Company Details
- Company Name: SPORTS DIRECT MST SDN BHD
- Registration No.: 925166-M
- Address: Lot G1.PT.10A, Sunway Pyramid Shopping Mall, No. 3, Jln PJS 11/15, Sunway City
- Postcode: 47500, Petaling Jaya
- State: Selangor
- Tel: 0356149710
- Fax:
- Email: [email protected]
- Web Site: https://www.sportsdirect.com
- Contact Person: LAU POH TING
Requirements
- Position Level: Junior Executive
- Specialization: Customer Service
- Industry Type: Retail
- Vacancies: 30
- Closing Date: 2022-05-31
How to apply
Email [email protected] directly or call 0356149710 to apply for this job. Announce to them where you saw this posting.