JOB DESCRIPTION :
To act as first direct contact at the dealership counter or telephone and respectfully greeting customers and asking them what wishes, concerns and needs they have.
To effectively present an efficient and courteous concierge/front desk service to customers to achieve the desire (KPI) with highest focus on Customer Satisfaction.
To ensure all in-coming telephone calls are attended to promptly and efficiently
To ensure the concierge is well organized and operated at the premium level at all times which include exemplary staff dressing and etiquette.
To actively promote the role of 'meeter/greeter' for all our in-coming customers
To ensure availability of adequate food & beverage, updated reading materials and printed materials.
To effective manage customer complaints/enquiries before escalation to the next level authority
To support sales promoting marketing measures.
To inform customers and potential customers about the dealership's c
- Company Name: Edaran Otomobil Nasional Berhad
- Registration No.: 119767-X
- Address: No. 6, Jalan Juruhebah U1/50, Kawasan Perindustrian Temasya
- Postcode: 40150, Shah Alam
- State: Selangor
- Tel: 01114322223
- Email: [email protected]
- Web Site:
- Contact Person: Edaran Otomobil Nasional Berhad
- Position Level: Non Executive
- Specialization: Customer Service
- Industry Type: Automotive
- Vacancies: 1
- Closing Date: 2022-10-30
How to apply
Email [email protected] directly or call 01114322223 to apply for this job. Announce to them where you saw this posting.